Last updated: 19 October 2026
Get help with the UVO Drive website and mobile applications, operated under the Prime AI Technologies brand. Contact driveuvo@gmail.com for account, playback, purchase, privacy or content-related assistance.
1. Sign-in and account help
Use Google Sign-In or an email one-time code where offered. Check that you are using the email address associated with your UVO Drive account. If a code does not arrive, check your spam folder and the address entered, allow the displayed resend waiting period to finish, then request a fresh code. Use the newest code before it expires. An expired session can require you to verify again.
If Google Sign-In fails, note the error message, device and app or browser version. Contact support if the problem continues. Never send your Google password, email password or sign-in code to anyone, including support.
2. Video playback problems
Movies, TV episodes, live TV, short dramas and other videos depend on your connection, device, access entitlement and media source. If playback stops or a title will not start:
- Check that your internet connection works, reload the page or reopen the app, and try the title again.
- Check whether the title needs an active subscription, rental or pay-per-view purchase. Use the account associated with that purchase.
- Try an available lower quality or another supported browser. Update your app or browser when an update is available.
- If one title fails while others work, report that title and episode so we can check its file, permissions and video or audio codec.
- If several titles fail, include whether you are using Wi-Fi or mobile data and the approximate time of the problem.
Videos hosted through Google Drive, OneDrive, Dropbox or another source can be affected by provider outages, traffic quotas, expired playback links or changed file permissions. We may need the content administrator to reconnect an owner account or replace the source. Repeated sign-in attempts cannot resolve every media-provider problem.
3. Downloads, casting and devices
Downloads and casting are available only for supported titles, plans, platforms and app versions where enabled. Check the relevant device permission, free storage and network connection. For casting, check that compatible devices can discover one another on your network. A download permission or subscription does not authorise redistribution of the content.
4. Billing and subscription help
For a missing purchase, duplicate charge, cancellation or refund question, include the purchase date, payment channel, transaction reference and the account email. App-store purchases may need to be managed through the store that processed them. Do not send full card details, payment passwords or verification codes. Deleting an account does not necessarily cancel a separately billed subscription.
5. What to include in a support request
- Your registered email address and a short description of the problem.
- The title, episode or affected page and the approximate time the issue occurred.
- Your device, operating system, app version or browser, and the visible error message.
- A screenshot with passwords, codes, payment details and private links removed, if useful.
Send this information to driveuvo@gmail.com. Never include cloud-owner client secrets, access tokens, refresh tokens or private file credentials. For an account-deletion request, use the subject Delete Account. For a content-rights complaint, identify the material and explain your rights or authority to report it.
6. Availability of support
We review requests using the information provided. Resolution depends on the issue, necessary account checks and any external provider involved. This page does not promise a particular response time, uninterrupted playback or an immediate refund.