Last updated: 19 October 2026
Sample policy — the operator should review the actual checkout offers, billing arrangements and applicable requirements before public launch. This page does not limit mandatory consumer rights.
1. Purchases covered
This policy describes cancellation and refund requests for UVO Drive, operated under the Prime AI Technologies brand. The service may offer subscriptions, rentals and pay-per-view access through the payment gateways or app stores presented at checkout. The conditions shown for your particular offer and the payment channel that processed the transaction also apply.
Before confirming a purchase, review the price, currency, applicable taxes, access period, included titles or features, rental viewing window and any renewal or cancellation terms. A subscription may not include every rental or pay-per-view title.
2. Cancelling a subscription
Only subscriptions identified as automatically renewing renew automatically. To stop a renewal, use the subscription-management controls available for the channel through which you purchased it. Follow any cancellation deadline shown by that provider.
- For Google Play or Apple App Store purchases, manage cancellation through the subscription settings of the relevant store account.
- For a website or other direct purchase, use the available account or payment-provider subscription controls. Contact driveuvo@gmail.com if you cannot locate them.
- Keep the cancellation confirmation and review the displayed status or next billing date.
Whether access continues until the end of a paid period depends on your plan, provider and purchase conditions. Cancellation of future renewals does not itself decide whether a previous payment is refundable. Deleting the UVO Drive app, signing out or deleting your UVO Drive account does not necessarily cancel a separately billed subscription.
3. Rentals and pay-per-view purchases
Rentals and pay-per-view access follow the duration, viewing window and restrictions shown in the offer. An expired viewing window or completed playback may affect refund eligibility under the offer and the applicable provider's rules, subject to rights that the law requires. Contact support if access was not provided as described or a technical problem prevented the purchased viewing.
4. When to request a review
Contact us about duplicate charges, an unrecognised transaction, missing purchase access, a material playback failure or another problem with a paid offer. We review requests using the transaction details, access provided, technical circumstances, purchase conditions, payment channel and applicable consumer protections. This sample policy does not impose a blanket refusal of refunds or promise approval in every case.
For an app-store purchase, the store may require you to submit the refund request through its own process and may make the refund decision. We can help investigate your UVO Drive access, but we cannot override a store's refund process.
5. Information needed
Email driveuvo@gmail.com with the subject Billing or Refund Request. Include your registered email, purchase date, amount and currency, payment channel, transaction reference, affected plan or title and a description of the problem. Share an error message or screenshot with sensitive information removed if relevant.
Never send your Google password, email password, full payment-card details, bank password or one-time verification codes. We may request proportionate information to locate the transaction and verify that you are entitled to act on it.
6. Decisions and payment processing
We will communicate the outcome of a request and any further steps needed through the relevant purchase channel. If a refund is approved, its method and processing time depend on that channel and the financial institutions involved. This policy does not promise a fixed number of days for every refund. Where a payment is reversed or refunded, the associated access may change as permitted by the offer and applicable law.
7. Your legal rights
Nothing here removes a refund, cancellation right or other remedy required by applicable law. If the purchase conditions or this sample policy conflict with a mandatory consumer protection, that protection applies. Contact driveuvo@gmail.com with questions about a specific transaction.